Shipping Policy
Last updated: August 22, 2026
Shipping is free on every order, worldwide, with no minimum. Below is exactly how and when your parcel moves.
1. Where your order ships from
We hold stock in several regional warehouses across North America, Europe and Asia. Your order leaves whichever one can get it to you fastest and has your configuration on the shelf, so two people ordering the same day may see different origins. Stock is counted and spot-checked weekly, and nothing ships that has not passed a function test.
2. How long it takes
- Handling: 1 to 2 business days from payment
- Delivery: 3 to 9 business days after dispatch, depending on where you are
Those are business days, so weekends and public holidays sit outside them, as do delays the carrier creates once the parcel is in their hands. During a sale or a sudden run on stock, handling can stretch by a day or two. If it does, we say so on the product page rather than let you find out from the tracking.
3. Who carries it
UPS, FedEx, DHL or your national postal service, chosen by destination. Everything goes tracked.
4. Tracking
A tracking number reaches you by email as soon as the label is created. Carriers are slow to switch their systems on: it is normal for a number to show nothing at all for the first 2 to 5 days. If your email has not arrived, check the spam folder before writing to us, that is where it usually is. If more than 5 business days have passed with no number and nothing in spam, write to support@getkalmora.com.
5. Orders that arrive in more than one parcel
Where an order contains several items, or the items sit in different warehouses, we split it rather than hold everything back until the slowest piece is ready. You may receive two or three parcels on different days under separate tracking numbers. Nothing is missing, the rest is on its way.
6. Duties, taxes and customs
Domestic orders inside the United States are not subject to import charges. On international orders, the overwhelming majority clear customs with nothing to pay, but your customs authority is entitled to levy a duty or a handling fee, and where they do, that charge is yours. We have no way of predicting or influencing it. By ordering you authorize us and the couriers we work with to complete import formalities for you, including handing clearance to a customs broker where one is required.
7. Address mistakes
We ship to the address entered at checkout exactly as it is written, so please read it twice before you pay. If you spot a mistake, email us within 2 hours and we will correct it while the order is still with us. Once the parcel is in the carrier's network we can only ask them to intercept it, which sometimes works and sometimes does not.
If a parcel comes back to us because the address was wrong or incomplete, we can send it out again once you pay the new postage, or refund you minus the return shipping we were charged.
8. Parcels nobody collects
Where a carrier leaves a card and the parcel is never picked up, or delivery is refused at the door, it travels back to the warehouse and whatever the carrier bills us for that leg is deducted from any refund. Reshipment is possible and is charged at cost.
9. Lost or stolen parcels
If tracking says delivered and there is no parcel, look around the property and ask your neighbours first, because that finds it more often than not. Couriers also scan parcels as delivered slightly early. If it has still not appeared 48 hours later, write to us with your order number and we will open an investigation with the carrier.
10. Changing or cancelling
Email us within 2 hours of ordering with CANCELLATION in the subject line. After that the order is packed and on its way, and our Refund Policy takes over.
11. Questions
support@getkalmora.com, answered within 24 hours.